Daniel Chan

Daniel Chan has a diverse work experience, starting with their current position as the Director of Community Operations at Instawork. Prior to that, they worked as the Director of Customer Care at Vivid Seats LLC from 2018 to 2020. Daniel also served as the Head of Global Business Process Improvement & Reporting Analytics at Groupon from 2016 to 2018. Before that, they held the role of Senior Consultant at PPT Solutions, LLC in 2015. In 2014, they worked as the Consumer Operations Manager at Google. Daniel started their career at Sprint in 2010, where they held multiple roles including Care Analytics Engagement Manager and Care Finance Manager. Daniel'searliest work experience was as a Senior Consultant at Accenture from 2000 to 2005, where they focused on customer relationship management and information technology consulting.

Daniel Chan obtained a Bachelor of Science in Business from the University at Albany, SUNY from 1995 to 1999. Daniel then pursued an MBA in Business - Management Information Systems from the same university from 1998 to 2000. In addition to their degrees, Daniel also holds certifications in Five9 Contact Center Essentials, obtained in April 2016, and COPC, VMO Registered Coordinator, obtained in February 2009.