Aaron Brooks

Aaron Brooks currently serves as the Head of Customer Experience at Instem since September 2025. Prior to this role, Aaron was the Vice President of Enterprise Clients at TeleVox Healthcare from September 2023 to September 2025. From July 2019 to May 2023, Aaron held the position of Vice President – Central Region Leader – Strategic Accounts at Optum, where responsibilities included managing a team responsible for a $120M book of business and enhancing customer relationships. Noteworthy achievements include rebuilding teams to exceed performance targets and securing long-term revenue contracts. Other experiences include leadership roles at IBM Watson Health, LifeMed ID, Inc., and QuadraMed Corporation, where Aaron directed sales strategies and achieved significant revenue milestones. Aaron holds a bachelor's degree from Indiana University Bloomington.