Max Whitfield is an experienced Scrum Master currently working at Instem since January 2023. Prior to this role, Max served at Naked Wines from May 2013 to October 2022, advancing from Customer Happiness Agent to Customer Happiness Team Manager, where responsibilities included leading a team of up to 15 members, fostering a culture of continuous improvement, and implementing a manager-as-coach leadership model. Max also played a pivotal role in recruitment, including interviewing and training new hires. In pursuit of further education, Max is currently enrolled at The Open University, working towards a Bachelor of Arts in Economics, expected to be completed in June 2025.
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