Ali Ahmad

Ali Ahmad is an experienced IT professional currently serving as a Senior Application Support Specialist at Instructure since June 2022, focusing on multiple products including MasteryConnect and Canvas Credentials. Prior roles at Instructure involved investigating escalated cases, maintaining communication between internal SIS platforms and external vendors, and ensuring high-quality user experience for the Canvas LMS. Ali's previous experience includes positions as a Junior Product Manager and Associate Software Developer at Lime Light Renhold, along with senior customer and technical support roles at Ryanair and Transcosmos. Furthermore, Ali has freelanced as a software developer on platforms like Fiverr. Currently pursuing an MSc in Computer Science with a focus on Cyber Security at Abertay University, Ali also holds a BSc in Computer Science from the University of Debrecen.