Douglass Healey has extensive experience in customer support and technical roles, currently serving as a Customer Support Training Supervisor and Advanced Support Supervisor at Instructure since November 2018. In this capacity, Douglass leads a technical and international support team, specializing in resolving escalated client cases, troubleshooting complex issues, and collaborating with internal teams. Previous roles at Instructure include L2 and L1 Technical Support Engineer, with earlier experience as a Special Education Instructor at Alianza Academy. Douglass holds a Bachelor of Science in Elementary Education and Teaching from Utah State University and an Associate of Science in Elementary Education and Teaching from Salt Lake Community College.
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