Heather Ahern is a Senior Content Analyst and Technical Writer at Instructure since September 2021, managing the creation and publication of software release notes and collaborating with engineering and product management teams. Previously, as an L1 Support Engineer, Heather engaged with clients to address their needs effectively. Prior experience includes serving as Front Desk Manager at Yonder Yoga, where Heather ensured high-quality customer service, and as a STEM/Language Arts teacher at the Atlanta Area School for Deaf, providing technology support for virtual education. Heather's educational background includes a Bachelor of Arts in Special Education - Deaf Studies and a Master of Education in Education/Teaching of Individuals with Hearing Impairments from the University of North Florida.
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