Melissa Ong is an experienced professional with a solid background in customer service and renewals. Currently serving as a Strategic Renewals Representative at Instructure since February 2020, Melissa has previously held roles including Senior Renewal Representative and Renewal Specialist. Prior experience at Larry H. Miller Lexus, Inc. includes positions as a Service Consultant and Vehicle Technology Specialist, where responsibilities encompassed customer assistance, social media management, and online reputation management. Earlier in Melissa's career, a Sales Associate role at Forever 21 involved customer service and teamwork in fast-paced environments. Melissa holds a Bachelor of Science degree in Communication and Media Studies from the University of Utah, earned in 2013.
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