Michael Prosia

Michael Prosia is a seasoned professional in customer success and higher education, currently serving as a Senior Customer Success Manager at Instructure since September 2021, where responsibilities include managing a strategic book of business generating over $7.7 million in annual recurring revenue and maintaining a 95% renewal rate. Prior experience includes a role as Customer Success Manager at Instructure, overseeing $3.5 million in annual recurring revenue for 35 customers and 380,000 users. Michael's background in higher education includes positions at the University of South Florida as Senior Residence Life Coordinator, implementing curriculum-based support and developing staff training, and as Area Hall Director at North Central College, supervising residential staff and ensuring community engagement. Academic credentials include a Graduate Certificate in eLearning Design & Development from the University of South Florida, a Master’s Degree in Leadership Studies/Higher Education from North Central College, and a Bachelor's Degree in Organizational Communication from North Central College.