Nancy Edwards currently serves as L1 Support at Instructure, focusing on customer support for Canvas since May 2022. With extensive experience in eLearning and client support, Nancy has held significant roles including Adjunct Faculty at the State College of Florida-Manatee-Sarasota since September 2007, Training Manager at Blackboard from June 2010 to February 2018, and Application Analyst during a prior tenure at Blackboard (formerly ANGEL Learning). Nancy's leadership experience includes serving as Director of eLearning at both State College of Florida and Manatee Community College, where responsibilities involved assisting faculty in course development and certification for online teaching. Additionally, Nancy has a solid foundation in health education and nursing, with early career roles including Director of Education at DeSoto Memorial Hospital and Parish Nurse at Pilgrim United Church of Christ. Academically, Nancy pursued a PhD in Human Resources Development at Barry University and holds a master's degree in Health Education from Nova Southeastern University, along with a BSN in Nursing from the University of San Francisco.
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