Robert Nelson is an experienced product manager currently with Instructure since February 2024, previously holding similar positions at Parchment and Ruby, where responsibilities included nurturing live chat and communication products. Prior to this, Robert served as the Director of Customer Success at Pure Chat, overseeing customer communication and quality assurance for a live chat software tool. Earlier roles include a Systems Engineer at Cerner, focusing on technical support for behavioral health software, and an IT Manager/Lead Software Developer at Phoenix Pumps, Inc., managing IT systems and support. Robert's career began with customer service roles and technical positions at Best Buy, rSmart, and FedEx Office. Robert holds a Bachelor of Science in Computer Science from Arizona State University.
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