Insurx is a customer-first claim management service for connected claims, through more visibility and better communication.

We manage claims from start to finish on behalf of insurers, underwriters, brokers, fleet managers and self-insured businesses - with insurance knowledge, technology and repair expertise all under one roof. This includes property, motor, cyber and business SME claims.

We put the customer at the centre of the claim process, creating a simpler, connected experience that gets them back to normal faster – with less interruption, fewer hand-offs and more simplicity.


VISIBILITY: 
We help your customers feel part of their claim, giving them a variety of channels to access information through our people and technology.

COMMUNICATION: 
We provide simple, transparent, real time communication that keeps the claim moving and puts your customer at ease.

CONNECTION: 
Visibility and communication build trust with your customer - keeping everyone connected.

Our model gives us the flexibility to handle your claims, your way. So whether you need a service focus, or something more automated, we can tailor our solution to suit you.


CLAIM SERVICES: 
We empower our people to focus on your customer as their number one priority – building the relationship, guiding them through the process and keeping the claim moving. It’s not just about our insurance expertise – it’s about walking in the customer’s shoes, showing empathy and finding a way to accept their claim.

TECHNOLOGY:
Our cloud-based technology includes live video collaboration, customer claim tracking, supplier scorecarding, real-time customer sentiment and much more. And by automating simple claims and repeatable tasks, our technology frees up our team to focus on your customer.

Insurx

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