Marcelo Eguiluz is an experienced professional in Customer Success and Customer Experience, currently serving as Manager of Customer Success for Enterprise at Inswitch since January 2022. In this role, Marcelo provides comprehensive support to customers worldwide, managing their accounts and ensuring their needs are effectively met. Prior to Inswitch, Marcelo held several positions at GeneXus from April 2011 to January 2022, including Customer Experience Manager, where responsibilities included leading Customer Centric strategies and coordinating multidisciplinary projects. Marcelo also has a background in Customer Support and Technology Consulting. Marcelo holds a degree in Analista Programador from Universidad ORT Uruguay and has pursued additional certifications in Customer Experience and Digital Customer Experience.
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