Matthew Parlette

Customer Success Manager at Insync

Matthew Parlette has a diverse work experience in the technology industry. Matthew is currently working as a Customer Success Manager at Insyncai since May 2022. Prior to this, they worked as a Forward Deployed Engineer at Cloudhouse from December 2020 to May 2022. Before that, they held the same role at UpGuard from September 2016 to December 2020.

Matthew also gained experience as a Client Services Engineer at Zenoss, Inc. from October 2013 to September 2016. Matthew started their career at Creative Logistics Solutions as a Software Integrator, where they designed, integrated, and customized proprietary shipping software. Matthew also provided ongoing customer support and implemented team collaboration tools. Matthew worked at Creative Logistics Solutions from January 2010 to October 2013.

Before joining Zenoss, Inc., Matthew worked at MediaNews Group as an Online Support Technician, where they supported HTML and CSS issues with customer newspaper websites and contributed to the Site Performance Team. Prior to that, they worked at Tricerat as a Technical Support Supervisor, providing technical support for customers and managing a support team.

Overall, Matthew Parlette has a strong background in customer success, forward deployed engineering, client services, software integration, and technical support.

Matthew Parlette attended the University of Maryland from 1999 to 2005, where they earned their Bachelor of Science (BS) degree in Computer Science with a minor in Astronomy.

Location

Annapolis, United States

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Insync

InSync is a product of InSync.AI Inc, that offers a platform that enables brands and retailers to develop deep, contextual, human-like assistants that work across platforms and applications. Our goal is to help our partners provide their customers with the superior customer experience and drive higher conversions, using our technologies thatcomprise of Natural Language Processing, Machine Learning, Context Management, Bot Engine, Deep Search etc.


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11-50

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