Mark Korres

Mark Korres is a Senior Consultant at Intact Technology and serves as Principal Consultant at Dash Technology Solutions. With extensive experience in IT Service Management, Mark has held key roles at Northwestern Medicine, Deloitte Consulting, and TEKsystems, where responsibilities included designing and implementing IT processes for Fortune 500 clients across various industries including Life Sciences, Healthcare, and Financial services. Notable achievements encompass the implementation of ITIL-based best practices, development of service improvement programs, and significant reductions in incident rates and outages. Mark holds multiple certifications, including ITIL V3 Foundation and ServiceNow Certified Implementation Specialist.