Dawn Williams (Cert CII) is an accomplished professional in the insurance sector with extensive experience in broker governance and change management. Currently serving as Broker Governance Manager at Intact since October 2025, Dawn previously held the same role at RSA from May 2011 to October 2025, focusing on broker remuneration support. Additional roles at RSA include Implementation Manager, where responsibilities involved leading project management for Delegated Business Deals, and Risk and Compliance Consultant, providing guidance on regulatory changes. Earlier experience at Lloyds Banking Group as a Change Management professional involved ensuring project alignment with business goals. Education was completed at Brooksbank School Elland from 1985 to 1990.
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