Eric Pleau currently serves as IT Technical Advisor Senior in IT Service Management at Intact since April 2018. Prior to this role, Eric Pleau had a notable tenure at CGI from February 2002 to March 2018, where positions included Senior Technical Consultant for End User Services, Director of Integrations, Transitions & Security, and Manager of Major Incident/Problem/Change Management. Eric Pleau's extensive experience encompasses acting as a single point of contact in the IPC organization for various critical functions, including audits, client transitions, process standardization, and metrics collection.