Lynne B.

Lynne B. has extensive experience in the insurance industry, currently serving as Claims Manager at Intact since June 2021. Previously, Lynne worked at RSA Canada from September 2019 to June 2021 as Team Leader, overseeing a team of auto adjusters to ensure effective handling of Personal Auto Property Damage Claims. At Aviva Canada, Lynne held several key positions, including Assistant Vice President of Customer Propositions and Customer Advocacy, where responsibilities included developing customer-centric propositions and embedding a customer-first philosophy across the organization. Lynne also served as Regional Manager in various capacities, managing sales and service operations with substantial budgets and diverse teams. Notable achievements encompass leading large teams in contact center environments and enhancing customer experiences through innovative service techniques.