Mathieu Carle

Mathieu Carle is a seasoned professional in workforce management, currently serving as a Principal Analyst at Intact since November 2022. Previously, Mathieu held various leadership roles at Sun Life from 2019 to November 2022, overseeing a team of analysts and managing service level agreements in a call center environment. Mathieu's experience also includes positions at The Avon Company, Aimia Inc, Manulife, and Bell, where responsibilities ranged from workforce planning and scheduling to capacity budgeting and performance analysis. Mathieu's educational background includes a DEC in Multimedia from André Grasset. Proficient in numerous programs such as IEX, Genesys Solution, and Tableau, Mathieu excels in optimizing service quality and operational efficiency.