Melissa Caccese is a Directrice d’unité Support Utilisateur TI at Intact, overseeing a team dedicated to IT support for enterprise clients. Previously, they served as a Senior Team Manager at TELUS Business Solutions, where they managed frontline IT services and prioritized team efficiency and client relations. With a background in IT principles and extensive experience in incident response and team leadership, Melissa has consistently focused on optimizing team performance. They hold a Bachelor’s degree in Social Sciences from Dawson College, a Human Resources Management certificate from McGill University, and are currently pursuing a degree in History from Concordia University.
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