Melissa Lewin has extensive experience in the insurance and customer service industries, currently serving as Unit Claims Manager for Accident Benefits at Intact since July 2011. In this role, Melissa has successfully led project planning and launched the centralization of examination requests for multiple brands, while recommending process and technology improvements to enhance business outcomes. Prior to this, Melissa held leadership positions at Belairdirect, managing sales teams and promoting teamwork to achieve targets, and worked as an Employment Counselor at the John Howard Society, supporting clients in overcoming employment barriers. Additionally, early career experience includes supervisory roles at Shoppers Drug Mart, focusing on sales growth and team development. Melissa holds an Honors BA in Psychology from Trent University and a Diploma in Human Services Counseling from Durham College.
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