Melissa Ruiz has over 25 years of experience in the insurance and technology sectors. Currently serving as Personal Lines Manager in Operations & Planning at Intact since 2012, Melissa has developed a strong managerial and operational expertise. Previously, Melissa held leadership roles at belairdirect, including QA Team Lead and BA Team Lead, contributing to system testing and business analysis from 2007 to 2012. Earlier experience includes a position as IT Business Analyst at Intact from 2004 to 2007 and various roles at belairdirect, from QA Analyst to Insurance Agent, from 1997 to 2004.
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