Patrick Bouchard is a principal director of project management at Intact, specializing in call center operations, workforce management, and the development of strategic concepts. Patrick has extensive experience in operational model transformation, having also held leadership roles at Belairdirect and Bell Canada. Notably, Patrick's background includes positions as a workforce management coordinator and director, where they were recognized for their expertise in managing technical and operational teams. Patrick studied at Control Data Institut from 1991 to 1994.
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