Richard Smith is currently the Head of Broker Governance at Intact, a position they have held since 2025. Prior to this role, they served in various capacities at Aviva from 1998 to 2017, including Senior Schemes & Broker Performance Insight Manager and Personal Lines Governance Manager. Richard also worked at RSA as the Head of Broker Governance from 2022 to 2025. They hold a BA in Financial Services from the University of Portsmouth, where they studied from 1995 to 1998.
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