Shanice Vernon

Shanice Vernon is a Claims Unit Manager specializing in Accident Benefits at Intact Financial Corporation, where they lead a team of 18 claims assistants to ensure quality service and compliance with corporate policies. With over 15 years of customer service experience and 5 years of progressive leadership in the insurance industry, Shanice has developed a deep understanding of employee relations and business conduct across multiple sectors. They hold a Bachelor of Commerce in Human Resources Management from York University and are currently pursuing a CIP designation from the Insurance Institute of Canada. Shanice is results-oriented, continuously broadening their knowledge while striving to meet corporate objectives and improve team performance.