Simon Marcoux currently serves as the ITSM Director at Intact since December 2023. Prior to this role, Simon held the position of ITSM Director at RONA from June 2006 to November 2023, overseeing the ITSD, ITSM, and ServiceNow teams. Additional positions held at RONA include Manager of IT Service Desk, Desktop Support Supervisor, Desktop Support Technician, and Information Technology Operator. Simon's educational background includes studies at Cégep de Matane and Cégep Édouard-Montpetit.
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