Sue Heritage

Sue Heritage is a forward-thinking Business Unit Leader specializing in Commercial Loss Adjusting Services at Intact. With extensive experience in managing teams and handling complex home claims, Sue previously worked with RSA and Cunningham Lindsey Loss Adjusters. They have successfully led a remote team of Loss Adjusters, optimized indemnity control, and facilitated the resolution of intricate claim queries. Known for cultivating strong relationships with key stakeholders and implementing improved service methods, Sue is also proficient in fraud identification and maintains a customer-focused approach throughout the claims process.