Vanessa Boyce

Vanessa Boyce is the Director of Customer Experience Research at Intact, where they apply a big-picture approach to understanding the psychology of decision-making. With prior experience as a Senior Service Designer at Intact and a Freelance Photographer and Graphic Designer, Vanessa has collaborated with various clients to create compelling brand content. They hold a Bachelor of Arts in Psychology from McGill University, an MBA from the University of Toronto's Rotman School of Management, and a Diploma in Photography and Graphic Design from Concordia University. Their passion for design thinking drives their efforts to translate complex needs into personalized solutions.