Wilson Silva has extensive experience in IT and customer support roles spanning over two decades. Currently serving as Manager of Product & Digital Workspace Support at Intact since March 2012, Wilson has held various leadership positions, managing product platform support, transition project assistance, and helpdesk operations. Previous roles include responsibilities in technical support, operations management, and customer service across multiple organizations, including Autodesk and McGill University Health Centre. Wilson possesses a DEC in Computer Science from Vanier College and several IT certifications, including ITIL Foundation v3 and Emotional Intelligence.
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