Zach McRae is a skilled Product Support Specialist currently employed at Intapp since May 2022, where responsibilities include resolving Tier II support tickets, collaborating with product and tech teams, and presenting insights to stakeholders. Prior to this role, McRae enhanced customer support and service processes at AvidXchange, Inc. from September 2019 to May 2022, consistently exceeding performance goals. Experience also includes operational and analytical roles at Tresata and Digi-Bridge, as well as managing social media for Three Bone Theatre, and customer service positions in various organizations. McRae holds a Bachelor of Fine Arts in Musical Theatre from Catawba College and an Associate of Arts and Sciences in Culinary Arts from Asheville-Buncombe Technical Community College.
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