Marcus Lopez is a seasoned Service Delivery Manager with over fifteen years of experience in IT service operations and IT service management. Currently employed at inTEC GROUP, they lead service delivery initiatives while ensuring operational excellence for key government and council accounts. Previously, Marcus held managerial roles at BNY Mellon, Anglo Irish Bank, and Computacenter, where they excelled in team supervision, project management, and service improvement initiatives. They are committed to enhancing service performance and fostering stakeholder relationships through effective communication and proactive management. Marcus holds an ITIL V4 Foundation certification and is known for their process-driven approach and focus on delivering outstanding client success.
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