Marissa Dutton

Marissa Dutton has a diverse work experience spanning over 15 years. Marissa started their career at Harland Clarke as a Client Support Specialist, where they were responsible for proofing and editing research documents, building reports, and providing clear information to clients. Marissa then joined Microsoft, initially as a Mailroom Team Lead, overseeing mail operations and implementing improvements. Marissa later transitioned to become the Executive Assistant to the IT Director, providing administrative support and managing daily schedules, travel arrangements, and asset ordering. Marissa also worked as a Receptionist during their time at Microsoft.

After leaving Microsoft, Marissa joined CustomInk as a Helpdesk Technician, providing technical support to employees, setting up training rooms, and offering remote assistance. Marissa then moved on to IQ Technology Solutions, where they served as a Lead Engineer, delivering remote and onsite technical support, conducting audits, and enhancing documentation and resources.

Marissa's most recent role before the provided data was at Clear Capital, where they held two positions. Initially, they served as a Service Desk Engineer II, offering technical support to over 500 employees across multiple sites. Marissa'sresponsibilities included supporting various software and hardware systems, creating technical documentation, and participating in an on-call rotation. Later, they were promoted to Service Desk Engineer III, playing a key role in the deployment and administration of Amazon WorkSpaces for remote work and performing audits and maintenance on these workspaces.

Currently, Marissa is working as a Support Desk Engineer III at Integrated IT, where they continue to provide technical support.

Marissa Dutton obtained their High School Diploma from Citizen's High School. Marissa has also obtained various certifications throughout their career, including "SharePoint Online Essential Training: Beyond the Basics" from LinkedIn in September 2022, "Azure Active Directory: Basics" from LinkedIn in August 2022, "ITIL Foundations v4" from AXELOS Global Best Practice in August 2021, "Ruckus WiSE" in November 2016, "A+ Technician" from CompTIA in October 2011, and "CompTIA A+ ce Certification" from CompTIA in October 2011.