Tom Franz

Tom Franz currently holds the position of Director of Customer Success at Integrity Data, where leadership of a high-performing team focuses on optimizing customer journeys and enhancing retention through strategic initiatives. Prior roles at Integrity Data include Director of Finance & Systems, Director of Client Services, Client Engagement Manager, Product Manager, Software Developer, and Senior Quality Assurance Specialist, showcasing a comprehensive skill set in team leadership, system integration, product development, and customer engagement. Previous experience at Microsoft as a Quality Assurance Engineer involved manual and automated testing of Dynamics GP HR & Payroll software. Tom's career began as Office Manager and Systems Administrator at Graue Inc. Tom is an alumnus of Illinois State University.