Derek Cowan is an experienced Information Technology Manager at Intel Corporation, where employment began in January 1998 and includes significant roles such as Scrum Master, Business Systems Analyst, and Operations Manager. Expertise encompasses managing worldwide contact center solutions, coaching teams, and developing customer-oriented systems using Salesforce.com. Derek has been a Subject Matter Expert in SAP CRM and has coordinated production support for IT sales services, achieving a notable increase in incident resolution rates. Prior experience includes a customer service position at Sage Software, with educational credentials from the University of Phoenix and UC Santa Barbara in Business Information Systems.
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