Carl Ménard serves as the Project Hypercare & Partnership Manager at Intelcom since February 2023, responsible for overseeing projects from initial soft launch to full implementation. With a background in continuous improvement as a personal coach since 2013, Carl Ménard focuses on helping clients build effective and sustainable solutions utilizing developed methods. Previously held roles include Client Experience Manager at Keolis Canada and Supervisor of Customer Experience at Intelcom Express, where leadership of over 80 employees and team development were key responsibilities. Carl Ménard also gained experience as a Supervisor of Operations and Coach at Groupe Dicom Transport and as a Manager at Sushi Shop, managing costs and employee recruitment. Educational credentials include studies at HEC Montréal and Institut Coaching International, with qualifications in Neuro-Linguistic Programming and Coaching.
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