Marissa Docherty is an experienced professional with a strong background in customer service and team leadership, currently serving as a Coordinatrice des Comptes Commerciaux and Business to Business Multi Client Lead at Intelcom | Dragonfly since July 2020. In this role, Marissa effectively addresses vendor inquiries by leveraging a deep understanding of logistics to identify issues and facilitate resolutions. Previously, Marissa held positions including Customer Service Team Lead and Call Center Customer Service Representative, demonstrating a commitment to fostering positive team dynamics and exceptional service delivery. Earlier experience includes roles in the hospitality industry, such as Shift Manager at Fiazza Fresh Fired and Server Assistant/Hostess at Bier Markt Montreal. Marissa holds a Bachelor of Commerce in Management from Concordia University and has completed studies at Algonquin College and Cégep Heritage College.
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