Gleison Freires is an experienced IT professional specializing in technical support and cybersecurity. In the role of Senior Technical Support at AeC from October 2023 to July 2024, Gleison managed comprehensive user support, advanced troubleshooting, and implemented continuous improvements in the department. Previously, as a Mid-Level Support Analyst at iK, Gleison prioritized support for VIP executives and managed IT asset inventories. Currently, Gleison serves as a Cybersecurity Analyst at INTELIE and has held the position of Information Security Analyst at TI Safe, focusing on firewall administration and optimization. Earlier experience includes Computational Support Analyst positions at CL Joias and Del Fiori, where Gleison provided nationwide support and repaired hardware across multiple store locations. Gleison is pursuing a postgraduate degree in Information Security at Estácio, with graduation expected in 2025.
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