Chip Kennedy is a Customer Experience Champion with extensive expertise in global support operations strategy. Currently serving as Chapter President of the Contact Center AI Association, they create an open forum for leaders in customer-facing organizations to discuss AI applications. Previously, as Vice President of Customer Operations at Mailchimp, Chip expanded global sales capabilities and guided integration efforts after the company's acquisition by Intuit. At Verizon Connect, they held roles as Senior Manager of Customer Operations and Director of Operations, where they scaled customer support functions and optimized business processes across international teams. Currently, as Vice President of Shared Services at InteLogix, Chip focuses on integrating advanced technologies to enhance customer engagement and operational excellence.
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