Erick Bolden is an experienced software support professional with a robust background in managing teams and driving customer experience initiatives. Previously, they served as the Director of Customer Experience at TSD Mobility Solutions and held various leadership roles at Picis, including Manager of Support Services and Director of Support Services. Currently, Erick is the Senior Manager of Production Support & IT Operations at IntelyCare, demonstrating exceptional analytical and communication skills in healthcare information systems. Erick earned a Bachelor of Science in Business Administration from Western New England University, contributing to their comprehensive understanding of business processes.
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