Abel Odorico

Abel Odorico is an experienced professional in customer care and operations, currently serving as Coordenador Customer Care at Banco Inter since December 2019, overseeing Training, Quality, Back Office, and Social Media within the Customer Journey sector. Prior roles include Manager of CRV at São Marcos Laboratório, where integration of multiple Call Centers was managed, and General Operations Manager at AlmavivA do Brasil, responsible for a large-scale collection operation for Banco Itaú. Abel's background also features significant management positions at AeC Centro de Contatos S/A and Contax, with expertise in premium client operations and complex Back Office systems. Academically, Abel holds two MBAs—one in Business Administration from FGV and another in Sales and Innovation from BI International—alongside a Bachelor's degree in Social Communication (Journalism) from Centro Universitário Newton Paiva.