Alice Castilho

Alice Castilho is a Senior Product Analyst at Inter, with experience in facilitating agile methodologies such as SCRUM and Kanban within product teams focused on Chatbot, Whatsapp, and Genesys Cloud. Prior to this role, Alice held various positions at Stefanini Brasil, including Product Analyst II and IT Operations Manager, where responsibilities included remote management, financial oversight, and the implementation of agile practices to increase productivity. Alice's expertise encompasses service desk leadership, operations management, and the development of automation strategies within IT support environments. Alice holds a degree in Technology in IT Project Management from Cruzeiro do Sul Virtual and completed a technical course at Colégio COTEMIG.