Ellen Maia

Ellen Maia is an accomplished professional with extensive experience in customer experience, payment systems, and operations management. Currently serving as Product Owner at Inter since July 2022, Ellen is responsible for monitoring CX metrics and objectives, aligning product updates with various teams, and enhancing internal processes. Previously, Ellen held the position of Assistant in Payment Means at Localiza and spent over 14 years at Banco Mercantil do Brasil, where roles included Supervisora de Meios de Pagamento and Analista de Cartões, focusing on team management and process optimization. Early career experiences included roles at AmBev and Formipack, emphasizing sales reporting and user support. Ellen holds an MBA in Business Management from Universidade Federal de Minas Gerais and a degree in Computer Science from PUC Minas.