Ernane Drumond has extensive experience in Customer Experience (CX) and technology management, currently serving as Head of CX at Inter since August 2013. In this role, Ernane oversees technological solutions and project planning in the CX domain, focusing on enhancing customer satisfaction through intuitive product design and efficient service delivery. Previously, Ernane held several positions at Inter, including Executive CX Manager and Executive Tech Manager, contributing to the evolution of digital accounts, CRM systems, and various digital products. Prior experience includes a role at Banco BMG, where Ernane coordinated digital platforms and marketing strategies. Ernane holds a Bachelor's degree in Administration from PUC Minas and completed a Project Management course at Ibmec.
This person is not in any teams
This person is not in any offices