Raphaela Athanazio is a Business Intelligence professional at Inter since January 2021, specializing in the development of strategic dashboards in Tableau for KPI monitoring and data extraction via SQL. Notable contributions include data validation for external audits, process automation, and creating data-driven presentations for executive management. Previous roles include a Tech Analyst focused on improving card authorization rates and performance reporting, a BPO Assistant managing account NPS and leading a team of interns, and a consultant at Inderios Consultoria addressing organizational strategies. Additionally, Raphaela has experience in project management and academic research with a Bachelor's degree in Production Engineering from the Federal University of Minas Gerais.
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