Sheldson Sena

Sheldson Sena has a diverse background in technical support and marketplace management, currently serving as a Suporte Técnico at Inter since May 2022, where responsibilities include managing level 2 support for internal and external clients, data analysis, and troubleshooting application issues. Before this role, Sheldson worked at Grupo Friopeças from March 2018 to March 2022, holding various positions including Analista de Marketplace and E-commerce Assistant, focusing on negotiations with key account clients and overseeing multiple online sales channels. Earlier experience includes roles in customer service at Master Brasil and administrative support at Associação Profissionalizante do Menor. Sheldson holds a Bachelor's degree in Administration from Faculdade Pitagoras and is pursuing a degree in Data Science from Estácio.