Aida Awan

Aida Awan is an experienced IT professional currently serving as the Leader of IT Service Management Enablement at Interac Corp. since April 2025. Previously, Aida held various leadership roles at TD from January 2015 to July 2024, including Executive Product Group Owner for Work Orchestration & Intranet Services, where Aida managed a team of 50-100 and established service management frameworks. Aida also served as AVP for ServiceNow, focusing on IT Strategy and process automation, and as Senior IT Manager for Platform Delivery in Hosting Solutions, achieving significant savings and process optimizations. Aida's early career included positions at American Express from 2010 to 2013, where Aida acted as Quality Assurance Director and managed QA operations, yielding notable cost savings. Aida holds diplomas in Accounting and Human Resources Administration, with honors, from Humber College.