Hector C. is an experienced design and digital strategy leader with a strong background in enhancing customer experiences and driving innovation. Currently serving as the Head of Design at Interac Corp., Hector previously held the position of Head of CX and Design at RBC from March 2016 to January 2025, where responsibilities included leading the US digital bank strategy and managing digital product innovation. Prior roles include CEO at Mydoh and Digital Strategy Consultant for multinational corporations, focusing on improving digital channels and customer engagement. Hector started their career at Genworth Financial, where leadership roles included overseeing digital strategy and servicing for U.S. Life Insurance. Hector holds both a Bachelor of Science and a Master of Arts in Visual Communication Design from Kent State University.
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