Michael Dhanai is an experienced professional currently serving as an Implementations Manager at Interac Corp. since June 2019. Prior to this role, Michael held various positions at CIBC from July 2011 to May 2019, including Enterprise Incident Manager, Incident Coordinator, and Incident Response Analyst. Michael has a proven track record in managing service delivery, overseeing incident management, and ensuring customer satisfaction by effectively handling multiple incidents and driving technical recovery for major severity incidents. Michael's expertise includes preparing operational reports, managing incident tickets in ServiceNow, and leading teams to achieve service level agreements. Michael's educational background includes studies at Sheridan College and the University of Windsor.
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