Raimond Flores is an experienced IT professional currently serving as an Analyst in End User Services at Interac Corp. since August 2025. Prior to this role, Raimond worked at EcoOnline Global from January 2023 to July 2025, where responsibilities included on-site IT support for over 200 employees across North America and Europe, managing onboarding and offboarding processes, and leading the development of a self-service chatbot to enhance support efficiency. Additional experience includes a position as a Technical Support Engineer at Alcumus, where Raimond achieved high first-contact resolution rates and successfully managed a significant user migration during a company acquisition. Earlier roles at Chartwell Retirement Residences encompassed various IT support positions, and experience also includes working as a Technology and Application Management Specialist at ADP. Academic qualifications include a degree from Sheridan College, completed between 2013 and 2017.
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