Nicholas Johnson

Nicholas Johnson has a diverse work experience spanning various roles and industries. Nicholas is currently a Site Reliability Engineer at Interact Software. Prior to their current role, they worked at Datto, Inc. where they served as a Senior DevOps Engineer and a DevOps Engineer II. Nicholas also held the position of Problem Manager during their time at Datto, Inc. Before that, Nicholas worked at Autotask Corporation, where they were a Tier 3 Technical Support for Endpoint Management, a Tier 2 Technical Support, and a Product Support Specialist. Additionally, Nicholas has experience as a Quality Assurance and Training Lead at both Wink, Inc. and Quirky Inc. Finally, they began their career in 2013 as a Shift Lead at Starbucks, where they were responsible for training employees and managing workflow.

Nicholas Johnson holds a Master's Degree in Secondary Education and Teaching, which they obtained from the University at Albany, SUNY from 2011 to 2013. Prior to that, they completed their Bachelor's degree in Physics at the same institution from 2007 to 2011. For their secondary education, Nicholas attended Walt Whitman High School from 2003 to 2007. Additionally, they have obtained several certifications, including HDI Problem Management Professional from HDI in May 2020, ITIL Foundation Level from PeopleCert in May 2019, and Technical Writing: Reports from LinkedIn in May 2019.