Eric Eliason is a seasoned Professional Services Engineer with over a decade of experience in designing, deploying, and administering Contact Center solutions across various organizational sizes. Since June 2012 at Interactive Capture Systems, Eric has successfully managed projects involving NICE Engage, NICE APA, NICE WFM, NICE Sentinel, and NICE Interaction Management, delivering fully resilient, Multi-DataCenter, and PCI-DSS compliant solutions for several Fortune 500 companies. Prior to this role, Eric served as a Technical Support Supervisor at NetCarrier from 2010 to 2012, where improvements to ticket handling procedures and training processes for new hires were implemented, leading to reduced handling times. Eric also gained early experience as a Client Support Representative at ASF Payment Solutions from 2008 to 2009.
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